FAQs

Frequently Asked Questions

Here are the most common questions we get asked. Scroll down to find the answers you're looking for! 

 

1. What if I purchase an item then see it cheaper somewhere else?
2. Can I change or cancel my order after it’s been placed?
3. When will I receive my refund after returning an item?
4. How is my refund calculated if I return an item?
5. How do I return a product?
6. What should I do if my credit card is declined when placing an order?
7. Will I be charged shipping fees for each item as it ships?
8. Do you offer international shipping?
9. Who should I contact if I have a complaint?
10. What should I do if my product has an issue during the warranty period?

 

FAQ Answers

1. What if I purchase an item then see it cheaper somewhere else?
We’ve got you covered! Modern Home Lights offers a Price Match Guarantee, so you can shop confidently knowing you’re getting the best value. If you find the exact same product advertised for less within 30 days of your purchase, let us know, and we’ll gladly match the price. The total price, including shipping and taxes, will be considered—if we offer free shipping and the competitor charges for it, we’ll factor that in. The item must be sold by an authorized U.S. retailer, follow manufacturer pricing policies, and be in stock at the time of purchase. Clearance, closeout, and returned items are excluded, and we may require verification of the competitor’s offer. For additional details, please visit our Price Guarantee section.

 

2. Can I change or cancel my order after it’s been placed?
Once your order is submitted, we start processing it immediately, which means changes or cancellations might not be possible. Additionally, orders cannot be adjusted directly through our website. If you need to request a modification or cancellation, please reach out to our Customer Service team. While we can’t guarantee changes, we’ll do everything we can to assist. If your order has already been shipped, you can return it according to our return policy. Please note that some items, especially non-returnable ones, may not qualify for cancellation. For more information, check out our Changing or Canceling an Order guide.

 

3. When will I receive my refund after returning an item?
We understand how important refunds are to our customers. Typically, once we receive your returned item and complete the inspection, the refund is processed to your original payment method within a week. However, please allow up to 30 days for the entire process, as shipping, inspection, and bank processing times can vary. For additional details, please visit our Returns section. 

 

4. How is my refund calculated if I return an item?
For eligible returns, a 10% restocking fee will be deducted from your refund, and you’ll also be responsible for covering the return shipping costs. However, if the item arrives damaged, defective, or incorrect, we’ll replace it free of charge. For more details, visit our pages on Damaged Goods, Defective Goods, and Returns.

 

5. How do I return a product?
You can return an item within 30 days of receiving it, provided it qualifies as a returnable product. Simply reach out to our Customer Service team, and we’ll supply you with a prepaid return label. Once you’ve packaged the item securely, attach the label to the box and make it available for pickup. For further details, check out our Returns section.

 

6. What should I do if my credit card is declined when placing an order?
First, double-check that the information you entered during checkout is accurate, including the card number, expiration date, and billing address. If the issue persists, try using a different credit card. If you believe your card was declined due to an error on our end, please contact our Customer Service team for assistance. In some cases, we may suggest reaching out to your credit card provider to resolve the issue.

 

7. Will I be charged shipping fees for each item as it ships?
Yes, once an item ships we will charge for the product and any shipping or handling fees that may apply.

 

8. Do you offer international shipping?
At this time, we only ship within the United States and do not offer international shipping. However, we’re actively working on expanding our services to include shipping to Canada, which will be available soon. Stay tuned for updates!

 

9. Who should I contact if I have a complaint?
We’re committed to ensuring you have a great experience with us. If you’re unhappy with any part of your experience, please reach out to our Customer Service team right away by phone, chat, or email. We’ll do our best to resolve your concern promptly.

 

10. What should I do if my product has an issue during the warranty period?
If a product you purchased from us develops an issue within the manufacturer’s warranty period, please reach out to our Customer Service team. We’ll assist with resolving the problem or connect you directly with the manufacturer for further support. For more details, visit our Warranty page.